FAQ

1. How long does it take to process an order?

Orders are processed within 1–2 business days after payment is confirmed.

2. How long does shipping take?

After processing, orders are usually delivered within 10–12 business days depending on your location and the shipping carrier.

3. Can I track my order?

Yes. If tracking is available, you will receive a tracking number once your order has been shipped so you can monitor the delivery progress.

4. Do you offer refunds or returns?

All sales are final. We do not offer refunds or returns unless the item arrives damaged or defective.

5. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos or videos of the damaged item. After verification, we will offer a replacement or refund.

6. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

7. What payment methods do you accept?

We accept secure payments through the payment methods available at checkout.

8. What if I entered the wrong shipping address?

Please contact us immediately if you entered the wrong address. Once the order has been shipped, we may not be able to change the delivery address.

9. How can I contact customer support?

If you have any questions about your order or our products, please contact us through our Contact Us page, and our support team will assist you.